Customer Care

Our aim is customer satisfaction.

We take our customer care very seriously, from your initial contact with Polypool to completion of your project and beyond.

We have a team of experienced staff who have spent many years designing and constructing swimming pools and listening to  our customers needs.

You will benefit from a dedicated Pool Consultant who will discuss your project in depth to establish exactly what type of pool environment you are looking for. We will liaise with your architect, planners, builders and construction team and give support and advice as required. Our staff will aim to give prompt, accurate advice based on experience and delivered in a proffessional manner.

You can expect attention to detail and your pool is QA checked before leavig our factory.

We offer quality in our product and all our services as standard. 

Your experience with Polypool should run smoothly as we have structured the business to ensure each stage of your pool project is dealt with promptly and effectively to give you peace of mind.

We offer you...

  • Clarity on price and invoicing with no hidden extras
  • Simple ordering procedures
  • Prompt order processing
  • Support before and after the pool is delivered
  • Easy after-sales contact
As part of our ongoing Customer Care Programme we will contact you upon completion of your swimming pool installation to ensure that you are happy with your Polypool experience. 

We will continue to give ongoing support over the telephone if required and can recommend our preferred Pool Maintenance contractor to service all your maintenance requirements.

We have a portfolio of happy customers - see our Testimonials page for a list of 'show pools' and reviews.